London Rubbish Removal Privacy Policy
This Privacy Policy explains how London Rubbish Removal collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individual customers and business contacts of London Rubbish Removal within our service area in London, whether you contact us by phone, email, website enquiry form, social media, or in person.
We are committed to safeguarding your privacy and handling your personal data in a transparent and lawful way, in line with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
Data Controller Details
The data controller responsible for your personal data is London Rubbish Removal. This means we decide how and why your personal data is processed. If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the contact details shown on our website or any of our written communications.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The types of data we may collect include:
Identification and contact details, such as your name, address, property access details, telephone number and email address.
Service and transaction details, such as service address, type of rubbish removal required, dates and times of bookings, records of quotes, invoices, payments and proof of payment.
Communication records, such as emails, text messages, voice messages, notes of telephone calls, web enquiry form submissions and feedback or complaints you provide.
Marketing preferences, such as whether you wish to receive marketing communications and your preferred contact methods.
Website and technical data, such as your IP address, browser type, device identifiers and basic analytical information about how you use our website, where this is collected through cookies or similar technologies in line with applicable law.
For business customers, we may also collect details of key contacts, job titles and business addresses. Where you provide personal data about someone else, for example another contact at the service address, you should ensure they are aware of this Privacy Policy.
Lawful Basis for Processing
We only process your personal data when we have a valid lawful basis under UK GDPR. Depending on the situation, we rely on the following lawful bases:
Contract. We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide a quote, schedule a collection, carry out rubbish removal services and manage billing and payments.
Legal obligation. We process certain information to comply with legal and regulatory duties, such as record keeping, tax obligations, waste transfer documentation and responding to lawful requests from authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and these are not overridden by your rights. This includes managing customer relationships, improving our services, handling enquiries and complaints, preventing fraud and ensuring the security of our systems and operations.
Consent. In some cases we rely on your consent, for example for certain types of direct marketing communications by email or text, where required by law. You can withdraw your consent at any time using the contact details provided in this policy or by following any unsubscribe instructions included in our messages.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our rubbish removal services, including accepting bookings, confirming service details, accessing the property, collecting waste and dealing with follow up queries.
To prepare and send quotes, invoices and receipts, and to manage payments, refunds and debt recovery where necessary.
To respond to your enquiries, requests for information and complaints, and to communicate with you about changes to our services, terms or policies.
To comply with legal, regulatory and insurance requirements and to maintain accurate business and financial records.
To monitor and improve our services, including assessing customer satisfaction, training staff and reviewing operational performance.
To send you marketing information about our services, promotions or service area updates where we are permitted by law and, where required, with your consent. You can opt out of marketing communications at any time.
Data Sharing and Processors
We do not sell your personal data to third parties. However, we may share your personal data with carefully selected third parties who act as data processors on our behalf or, in some cases, as independent data controllers where required by law.
Data processors that may process personal data for us include:
IT and hosting providers who store our electronic records and support our systems.
Payment processing providers who handle card or online payments securely on our behalf.
Customer relationship management and communication service providers that help us manage bookings, send notifications and maintain contact records.
Professional advisers such as accountants, auditors, legal advisers and insurers, where this is necessary for our business operations and legal compliance.
Where we use data processors, we ensure that appropriate contractual and security safeguards are in place so that your personal data is protected and used only in accordance with our instructions and applicable law.
We may also share personal data when required to do so by law, for example with regulatory authorities, law enforcement agencies or courts, or in connection with legal claims.
International Transfers
Where any of our service providers or their servers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place before personal data is transferred. These may include reliance on an adequacy decision, the use of standard contractual clauses or other lawful transfer mechanisms permitted by UK GDPR.
Data Retention
We keep your personal data only for as long as reasonably necessary to fulfil the purposes we collected it for, including to meet any legal, regulatory, tax, accounting or reporting requirements.
In general, we retain customer records relating to services and transactions for up to seven years after the end of our relationship with you, to comply with tax and business record keeping obligations and to handle any potential legal claims. Enquiry records that do not lead to a contract may be kept for a shorter period, typically up to two years, unless a longer retention period is appropriate for ongoing correspondence or potential services.
When personal data is no longer needed, we will take reasonable steps to delete it securely or anonymise it so that it can no longer be linked to you.
Data Security
We take appropriate technical and organisational measures to protect the personal data we hold against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and processors who need it for their duties, using secure systems and regularly reviewing our security practices.
While we take reasonable steps to secure your information, no system can be guaranteed to be completely secure. You are responsible for keeping any account details or passwords confidential and for contacting us promptly if you suspect any unauthorised use of your information.
Your Data Protection Rights
Under UK data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access. You can request a copy of the personal data we hold about you and information about how we process it.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data.
The right to erasure. In certain circumstances, you can ask us to delete your personal data.
The right to restrict processing. You can ask us to limit how we use your personal data in specific situations.
The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller.
The right to object. You can object to our processing of your personal data based on legitimate interests, and you have an absolute right to object to the use of your personal data for direct marketing.
The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, please contact us using the contact details on our website. We may need to confirm your identity before responding. We aim to respond to all valid requests within one month.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioners Office, which is the supervisory authority for data protection in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will be published on our website and will apply from the date of publication. We recommend that you review this Policy periodically to stay informed about how we protect your personal data.
